FAQs

Everything venues ask us about operations, setup, and products.

Service & Setup

Do I need a chef?▾

No. Our system is designed to be chef-less. A trained team member can prep, simmer and serve consistent portions using portion-based packs.

What equipment is required?▾

Standard hobs/induction, pans and basic utensils are sufficient. For volume, hot-holding is supported.

How fast is service?▾

Most dishes are ready in 8–10 minutes. Batch prep reduces ticket times during peaks.

Can you support pop-ups or events?▾

Yes. We provide pilot menus, yield guidance and operational playbooks.

Products & Nutrition

Are there vegetarian or vegan options?▾

Yes. Many lines are vegetarian and several are vegan. Check dietary tags on product pages and confirm with technical datasheets.

How spicy are the dishes?▾

Each product is labelled Mild, Medium or Hot. You can adjust heat by adding chilli or balancing with cream/coconut.

What menu options do you offer? Are they allergen-friendly?▾

We offer a range of regional curry bases (e.g., tikka, korma, madras) which can be paired with proteins or vegetables. All packs include clear allergen labelling and we provide vegetarian and gluten-free options. Portion-controlled packs reduce waste and simplify inventory.

Allergens & Compliance

How are allergens handled?▾

Allergens are listed on pack labels and datasheets. Operators must follow venue procedures for storage, segregation and signage.

Do you provide nutritional info?▾

Yes—upon request via our technical sheets. Always verify before publishing menus.

Storage & Shelf Life

Do packs require refrigeration?▾

No. Packs are ambient-stable unless otherwise stated. Store in a cool, dry place.

What is the shelf life?▾

Up to ~18 months from manufacture. Use by the date on each pack.

Ordering & Delivery

What are the lead times?▾

Standard processing is 1–3 business days after order confirmation and cleared funds. Bulk orders may vary.

Is there a minimum order quantity (MOQ)?▾

MOQs may apply by product and packaging format. We’ll confirm during quoting.

Do you ship internationally?▾

UK & EU supply is available. International shipments are assessed case-by-case with appropriate documentation.

How do I start a pilot?▾

Contact us via the form—our team will arrange samples, onboarding and training materials.