FAQs
Everything venues ask us about operations, setup, and products.
Service & Setup
Do I need a chef?▾
No. Our system is designed to be chef-less. A trained team member can prep, simmer and serve consistent portions using portion-based packs.
What equipment is required?▾
Standard hobs/induction, pans and basic utensils are sufficient. For volume, hot-holding is supported.
How fast is service?▾
Most dishes are ready in 8–10 minutes. Batch prep reduces ticket times during peaks.
Can you support pop-ups or events?▾
Yes. We provide pilot menus, yield guidance and operational playbooks.
Products & Nutrition
Are there vegetarian or vegan options?▾
Yes. Many lines are vegetarian and several are vegan. Check dietary tags on product pages and confirm with technical datasheets.
How spicy are the dishes?▾
Each product is labelled Mild, Medium or Hot. You can adjust heat by adding chilli or balancing with cream/coconut.
What menu options do you offer? Are they allergen-friendly?▾
We offer a range of regional curry bases (e.g., tikka, korma, madras) which can be paired with proteins or vegetables. All packs include clear allergen labelling and we provide vegetarian and gluten-free options. Portion-controlled packs reduce waste and simplify inventory.
Allergens & Compliance
How are allergens handled?▾
Allergens are listed on pack labels and datasheets. Operators must follow venue procedures for storage, segregation and signage.
Do you provide nutritional info?▾
Yes—upon request via our technical sheets. Always verify before publishing menus.
Storage & Shelf Life
Do packs require refrigeration?▾
No. Packs are ambient-stable unless otherwise stated. Store in a cool, dry place.
What is the shelf life?▾
Up to ~18 months from manufacture. Use by the date on each pack.
Ordering & Delivery
What are the lead times?▾
Standard processing is 1–3 business days after order confirmation and cleared funds. Bulk orders may vary.
Is there a minimum order quantity (MOQ)?▾
MOQs may apply by product and packaging format. We’ll confirm during quoting.
Do you ship internationally?▾
UK & EU supply is available. International shipments are assessed case-by-case with appropriate documentation.
How do I start a pilot?▾
Contact us via the form—our team will arrange samples, onboarding and training materials.
